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Library eKiosk Online Help

Contents

  1. eKiosk Manage My Account Overview
  2. Accessing eKiosk 
    1. Signing into eKiosk
    2. Signing out of eKiosk
    3. Contacting us for more help
  3. Using Your Account
    1. Add Funds to an Account
    2. Locking/Unlocking an Account
    3. Displaying Account Statements
  4. Changing Your Account Settings
    1. Get Account Statements Emailed to You
    2. Stop Account Statements being Emailed to You
  5. Learn about other library computer services and facilities 

1  eKiosk Manage My Account Overview

Library eKiosk provides a web-based interface to your library account, in addition to connecting you to web printing and online PC booking. eKiosk's "Manage My Account " offers the following facilities:

  • See the balance of your library kiosk account.
  • Add money to accounts using a secure credit card payment system.
  • Pay fees or charges for library transactions.
  • Configure low balance notifications.
  • Generate detail and summary reports.
  • Receive reports automatically on a daily, weekly, or monthly basis.

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2  Accessing eKiosk

2.1 Signing into eKiosk

Use your library card number and password to sign in. If you're not a library member, create a temporary Guest Pass and PIN to sign in. The first time you sign in, you may be required to add an email address to use the eKiosk and to accept Terms & Conditions of My Monitor (eKiosk). 

2.2  Signing Out of My Monitor

Signing out closes your eKiosk session and prevents other people tampering with your account. For security reasons, we recommend you Sign Out every time you have finished.

To sign out: click the Sign Out link in the left-hand column of any Manage My Account page or on mobile devices, the Log Out link in the menu.

2.3  Contacting us for more help

Complete the online form, contact your local library or email libraries@moretonbay.qld.gov.au 

Please provide details about your question or problem to help us resolve issues or assist in troubleshooting. Remember, you can reset your library account password online.

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3  Using Your Account

When you sign in to manage your eKiosk account, you will be able to Add Value. You will also have the option to Lock an Account so it cannot be used, change your account settings and print statements of account activity.

3.1  Add Funds to an Account

  1. Sign into eKiosk to Manage your Account.
  2. Click the Add value button.
  3. Click a preset amount radio button or enter a value in the Other Amount edit box.
  4. Click the Proceed to Payment button. You will be transferred to a secure site where you enter your credit card details.
  5. Enter your credit card details.
  6. When the payment is successful, you will see a screen saying "Your payment was successful". Library eKiosk will also send you a Payment Receipt email.
  7. Click OK to go back to your account page. You will see the amount added to your account.
  8. Optional: Check your email. You will get a payment receipt the moment the funds have been added.

3.2  Locking/Unlocking an Account

  1. Sign into your eKiosk account.
  2. Click the Lock button. You will see a dialog box asking you to confirm the lock.
  3. Click OK to lock the account.
  4. The account line will be printed in red and you will see an Unlock button beside it.

To unlock an account click the Unlock button and confirm you want to unlock it.

3.3  Displaying Account Statements

You can request eKiosk account transaction summary and detail statements.

  1. Sign into eKiosk - Manage My Account
  2. Click the View Statements link, this opens the statement filter page.
  3. Click on the Statement Type you want: either Summary or Detail.
  4. Enter the date range you want to report on. You have the following choices:
    • A specific date range
    • The last few days
    • The last few weeks
    • The last few months
  5. Click the View Statement button, this will display the statement.
  6. When you have finished with the statement, click the Back to Statements Page link. You will return to the statement filter page.
  7. If you want to display another statement for your chosen, go back to step 4, otherwise click the Cancel button to return the main page.

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4  Changing Your Account Settings

4.1  Get Account Statements Emailed to You

You can have statements for your accounts emailed to you on a daily, weekly or monthly basis. Follow these steps to set up this automatic email facility.

  1. Sign into eKiosk - Manage My Account
  2. Click the Change your Settings link in the left-hand column (on a mobile device, this is in the menu options). 
  3. On the settings page, click a radio button to select how often you want to receive statements - daily, weekly, monthly.
  4. If you want to receive summary statements, click Include Summary Statement. If you want to receive detail statements, click Include Detail Statement. You must choose at least one statement type.
  5. Click the Save button and your account settings will be updated.
  6. Change other settings if you want to. When you want to go back to the main page, click the Back link.

To stop statements being emailed, follow the steps in Stop Account Statements being Emailed to You. To change your current emailed statement settings go back to step 2.

4.2  Stop Account Statements being Emailed to You

To stop My Monitor sending your statements by email, follow these steps.

  1. Sign into eKiosk - Manage My Account
  2. Click the Change your Settings link in the left-hand column (on a mobile device, this is in the menu options).
  3. On the settings page, click the Don't Send Statements Automatically radio button.
  4. Click the Save button.
  5. Change other settings if you want. When you want to go back to the main page, click the Back link.

You can always restart automatic statements by following instructions in Get Account Statements Emailed to You.

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5  Learn about other library computer services and facilities

Moreton Bay Region Libraries have free WiFi and computers available for public use, as well as printing and photocopying facilities at our locations. Learn more...

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